We only accept orders for delivery by New Zealand Post or courier within New Zealand. Unless we have agreed to a different delivery time with you, we will use our best endeavours to send the goods to you within 3 – 7 business days from the date we confirm acceptance of your order. We will advise you as soon as possible if we cannot do so and will not be liable for any loss, expense, or other damage caused by any delay in delivery.
We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.
Under the New Zealand Consumer Guarantees Act, the goods we sell to you must be of acceptable quality within the meaning of New Zealand Consumer Guarantees Act. If the goods are not acceptable then you have the right to seek the remedies provided under the New Zealand Guarantees Act
In addition to your rights under the New Zealand Guarantees Act we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:
Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under the New Zealand Consumer Guarantees Act.
Our street address for delivery of returned goods is:
174 Palmerston Street
Westport, New Zealand
PH: 64 3 7898630